If you are dissatisfied with the service you have received, you should contact the relevant department. Wates Living Space has started a 10 year programme of housing repairs for Crawley Borough Council in the middle of a pandemic, after successfully assembling its teams using virtual and social distancing mobilisation measures. 26 January 2021. Our approach. But opting out of some of these cookies may have an effect on your browsing experience. Remove tiling and repair wall behind before retiling; fit . NID cookie, set by Google, is used for advertising purposes; to limit the number of times the user sees an ad, to mute unwanted ads, and to measure the effectiveness of ads. A principal council, a non-metropolitan district council, a local council in south east England, a lower tier local authority, a council with district-level functions and a council with district-level functions in England. crawley borough council housing. Crawley Borough Council. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Dealing with a complaint is usually a straightforward process. Housing maintenance provider, Wates Living Space, has been appointed by Sheffield City Council to deliver a 2.7m contract to install new external wall insulation to homes throughout the city. Was this review helpful? Thank you for your patience. The Housing Ombudsman will investigate complaints about housing management, repairs, leaseholder complaints, transfers and mutual exchanges: Housing Ombudsman If you feel the issues raised in your original complaint have not been addressed at the first stage, a further investigation will be carried out. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). If you wish to escalate your Stage 1 complaint to a Stage 2 this should be made within one month of receiving the Stage 1 response. a missed waste collection or reporting problems like flytipping or litter.) Leading social housing maintenance provider Wates Living Space has further expanded its presence in the West Midlands following its appointment by landlord, whg to deliver two contracts worth over 2m. 590 requests. Unfortunately, we cannot fix damage caused by you, your family or visitors to your home. Wates and its social housing energy services partner, Energy Specifics, explore the main challenges now facing the sector. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Where the loan offered is not enough to cover the full cost of the work, you would need to fund the rest. Private sector leasing scheme Private renting for landlords Repair and renovation loans Disabled facilities. Countrywise Repairs, a strategic joint venture (JV) between Town and Country Housing Group and Wates Living Space, has expanded its area of operation to deliver responsive, planned and void maintenance works across East Kent. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. As your landlord, the council have a legal responsibility to ensure the property you are living in is in good, safe, living condition and are obliged to carry out regular maintenance checks and also to make sure repairs are made to any damages within the property or anywhere on the premises. Wates Living Space Homes has been appointed to deliver a new 48m residential development on behalf of Network Homes, closely following the developers completion of Park Heights in Stockwell. Loans are not available for repair works which are or could be the subject of an insurance claim, or for works outside those required to bring a property up to the Decent Homes standard. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. You canreport all repairs, including gas heating and hot water, by: Normal office hours for Crawley Repairs Team are Monday to Friday 8am-5pm. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. But opting out of some of these cookies may have an effect on your browsing experience. We tailor our service offer to meet the strategic needs of individual customers, focusing on the areas that matter most to them. Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. Crawley Borough Council disrepair compensation claims If you are a council housing tenant, social housing or live in a local housing association property in the United Kingdom, we can help you file a compensation claim against your landlord if your residence has fallen into disrepair. As your landlord, the council has a legal responsibility to ensure the property you are living in is in good, safe, living condition. Benefits tribunal, Planning inquiry and Penalty Charge Notices), An attempt to reopen a previously concluded complaint or to have a complaint reconsidered where we have already given our final decision, Services which are the responsibility of another organisation, e.g. Wates Living Space, a leader in the delivery of strategic asset management solutions for local authorities and housing associations, has been appointed by Lambeth Borough Council to provide repairs and void works on the council's new 200m borough-wide housing repairs and maintenance contract. Expressions of dissatisfaction are treated seriously and recognised as a way for us to improve our services. These may subsequently be treated as a complaint if we dont deal with the original request. Every Crawley Homes tenant has a specific housing officer who deals with tenancy related queries. Wates Living Space has been reappointed by Tamworth Borough Council to deliver a ten-year programme of housing repairs across the borough. Wates Living Space and Wates Residential have been named on four key lots of Camden Councils four year 620m Property Works Framework. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Complete the repairs service satisfaction survey. Search forforms on myCrawley to request services or report a problem. Share Friendly and fun place to work Crawley Borough Council is the local authority for Crawley, in West Sussex, providing local services in a town of approximately 100,000 people. If necessary, they will arrange to remove or seal it (through our repairs team). Cabinet member for Housing, Councillor Ian Irvine, said: This is great news for our council tenants, who will continue to receive top quality service. West Sussex County Council County councils are responsible for services like: education social care transport Go to West Sussex County Council website Crawley Borough Council District. These essential cookies enable you to remain logged in and for your site preferences to be remembered, in addition to other essential functions. Section 40 (2) of the Freedom of Information Act 2000 Section 40 (2) provides that information is exempt if: If one of two conditions is met. You can request it through your 'My Housing Tenancy' online account. Apply to Six Town Housing jobs now hiring on Indeed.com, the worlds largest job site. Repairs. Hotjar sets this cookie to identify a new users first session. You can change your cookie settings at any time. Content and site Copyright Crawley Borough Council 2020. You may have to leave your home if major works are needed on the building. Housing General Fund 3134 2,401 8,353 4,337 0 Planning & Economic Development 5176 1,475 13,220 . Corporate purchasing card services for the London Ambulance Service. Our environmental services asbestos team survey homes we manage to identify materials containing asbestos and assess its condition. You must allow our staff or contractors into your home at any reasonable time to do repairs, inspections or improvement work. To provide you with the best online experience we use a range of essential site cookies. The pattern element in the name contains the unique identity number of the account or website it relates to. LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID. Barnet Council has appointed Wates Living Space in a deal which significantly expands the housing maintenance providers growing presence across London. Wates Living Space has an existing relationship with Crawley Borough Council, having previously delivered Crawley Homes Decent Homes programme, with works completing in 2012. A freedom of information request to the ombudsman by RADAR revealed there were three complaints made about leaks, damp or mould in housing operated by Crawley Borough Council in the three years to March 2022. A fee will be included to meet the cost of registering the charge against the property. If you are in any doubt at all you should phone Basildon Council on 01268 533333 to confirm that the caller is who they say they are. A notice informing about the change of heating and hot water times hangs in a corridor of a house of the housing cooperative Dippoldiswalde. The Housing Repairs service is critical to our tenants and leaseholders. Home Housing Housing Search our site Search. Section 1. How we can help young people in Crawley with housing issues. If you're a private tenant and are having problems with disrepair, contact our Housing Enforcement team on 020 8379 1000, Monday to Friday, from 9am to 5pm. Small repairs and odd jobs Domestic help Meals delivery All services . Please use our online form to request a. Please provide as much information as possible about your complaint. Are you a Council or Housing association Tenant with housing disrepair issues? If you have experienced damage to your belongings as a result of the inaction of your landlord or local authority, it is advisable that you seek legal assistance to make a council and local authority compensation claim. We also use third-party cookies that help us analyze and understand how you use this website. Our approach. Wates Living Space is proud to work alongside six of our customers to successfully bid for a total of 10m of SHDF Wave 1 funding which will allow retrofitting technologies to be installed in over 1,000 properties. Report a repair online for your home. See our Housing repairs, maintenance and planned works policy (PDF, 664.88 KB). The framework, which runs until 2024, and will cover thousands of properties across the borough as well as sites in neighbouring Islington. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. . This is a True/False flag set by the cookie. PO Box 4771 Tenants renting from a private landlord have the right to a decent standard of home, free from health and safety risks. Content and site Copyright Crawley Borough Council 2020. The councils current three-year contract with Wates Living Space ends on March 31, 2020, and the new 10-year agreement is valued in the region of 50million. Employee inductions were then conducted via Skype or in small groups at staggered intervals with social distancing practices applied. Major Repairs Reserve 12,427 11,430 27,872 26,346 21,867 Net financing need for the year 0 8,698 This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. 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Special repairs for vulnerable council tenants, Housing repairs, maintenance and planned works policy (PDF, 664.88 KB), check the repair responsibilities (PDF, 208.2 KB), repairs under our special repairs for vulnerable tenants, repairs guide for landlords and tenants (PDF, 289.43 KB), your name, address and daytime contact number, unsecure front door or window (where there is a security risk), The tenant is above the age of 65 and no person below the age of 65 lives in the property, The tenant has a mobility difficulty or serious visual impairment and there is no able-bodied adult living in the property, The tenant has a learning difficulty which substantially restricts their ability to arrange the repairs, The tenant has a history of mental illness which substantially restricts their ability to arrange the repairs, Minor plastering work (excluding hairline cracks), Replacement of wall tiles (splashbacks only), reduce moisture levels when cooking, cover boiling pans and dont leave kettles boiling, dry washing outside or use the bathroom with the window open and the door shut, if you use a tumble dryer, make sure its ventilated to the outside air, avoid using portable gas or paraffin heaters, always keep the house warm and ventilated, when using the bathroom and kitchen, keep the doors shut, regularly check spots where air circulation is poor, for example, behind furniture and inside cupboards. Youre likely to be responsible for things like: Your council is responsible for making sure: Your council will have a published policy setting out the timescales in which it will carry out different types of repairs. E6 2JA. Section 1. Private housing disrepair Repair and renovation loans If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the. More. Under the Freedom of Information Act, please can you supply the following information: 1. If you own your home or rent privately and have an obligation to carry out repairs, you could be eligible for a loan to assist with the costs. However, if your complaint is more complex or serious, cant be dealt with at the first point of contact and requires further investigation, we will deal with it through our formal complaints process. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Dont include personal or financial information like your National Insurance number or credit card details. Choose a repair item Or call us on 020 8379 1000 (option 4, then option 2 for council housing repairs), or. When requesting a repair, you should tell us: An emergency repair is when there is an immediate danger to health or safety. All emergencies must be reported by calling 020 8379 1000 (option 4, then option 2 for council housing repairs). You will be offered an appointment for a surveyor to make an inspection, or for a contractor to do the repair. You have accepted additional cookies. . Services available to private rental tenants in Crawley, including grants and loans. highways, education and adult social care (West Sussex County Council), health matters (NHS), or local bus services (Metrobus). 5.1.4 Housing Services council had 387 households in temporary accommodation, of which 187 were nightly The Homelessness team continue to see increased demand. This is often referred to as filing a compensation claim for despair against a housing association landlord. Wates has completed a major social housing refurbishment programme that has given a new lease of life to the Ben Street neighbourhood in Clayton, with Wates Living Space handing over the revamped homes four weeks ahead of schedule. Find out what repairs we can change you for and what is included in your rent. Browsealoud Accessibility News. Broken appliances such as fridges and washing machines, Internal damage to wallpaper, paint, carpets and curtains, Damage to internal gas and water pipe work, Any other damage to your property no matter how minor. You can also claim compensation for the damage that has been caused during repair work. YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data. If you have suffered any illness or injury as a direct result of neglectful council housing maintenance, you may be eligible to make a claim for compensation. For council property within a block such as apartments or flats, the council also have a responsibility to maintain access areas such as the communal entrance, hall, stairs and landings. About housing care/EAC Updating housing information Advertise available properties EAC Quality of . Apply to Coordinator jobs now hiring in Crawley on Indeed.com, the worlds largest job site. Services available to private rental tenants in Crawley, including grants and loans. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. This contact information is for council tenants only. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Find out the latest coronavirus information on housing and homelessness. The safe transfer of 47 staff was extremely complex given their lockdown circumstances and we worked closely with union representatives and our partners at the Council to implement an alternative approach to the TUPE process. You can report repairs online and book appointments for most non-emergency issues using the link above to the Housing Online self-service portal. Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Coventry Call us on 0333 050 8887 to start the process or fill in the form. The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. February 27, 2023 alexandra bonefas scott No Comments . Last . These cookies will be stored in your browser only with your consent. This cookie is a browser ID cookie set by Linked share Buttons and ad tags. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. Thank you for your patience. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. Use our repair responsibility finder above, to check who is responsible for carrying out repairs. These cookies do not store any personal information. We very much look forward to working with the borough again over the next decade, and our priority is to enhance service delivery and working closely with the client to develop a seamless customer journey, ensuring we provide an exceptional service from day one. 38 vehicles were also exchanged with risk assessments conducted in advance to ensure adherence to safe working guidelines. For cost of living support,details of warm hubs in Crawley or Energy Bills Support Scheme Alternative Funding, visit our help with money worries page. You may be able to get a reduction in your rent if the repairs cause a lot of disruption. Wates Living Space, has grown its southern property portfolio with three projects on behalf of Brent Council, St Mungos and mhs homes. Emergency out-of-hours repairs. If you are unable to use the portal to report your repair, you can report your repair to us by telephone on 01709 336009. Bewbush - streets A to G (not Court or Walk names), Bewbush - streets H to S (not Court or Walk names), Bewbush - streets T to Z (not Court or Walk names), Broadfield - streets A to E (not Court or Walk names), Broadfield - streets F to L (not Court or Walk names), Broadfield - streets M to Z (not Court or Walk names), Northgate - excluding John Brackpool Close (see Three Bridges for Bridgefield House), Three Bridges - excluding Bridgefield House, West Green - streets G to Z (excluding Apex Apartments), West Green - streets A to F and Apex Apartments, Rent enquiries including difficulties paying your rent. Crawley Homes has joined NetZero Collective - a nationwide group working together to make a positive impact by reducing carbon emissions. Request a FREE property inspection to find out how much your claim is worth. Visit us. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. This website uses cookies to improve your experience while you navigate through the website. Council housing in Crawley is a mixture of flats. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. You need our permission to carry out alterations or improvements on your council house. Home. Thanks to this collaborative effort, work has now begun, and our priority now is to provide residents with the safest and highest quality service. Content and site Copyright Crawley Borough Council 2020. Somers Orchard - former Horatia and Leamington Houses site. Furthermore, we have been able to implement this mobilisation approach across another of our housing repairs contracts, which is testimony to the strength of our teams and capability to adapt during times of uncertainty.. Leading social housing maintenance provider, Wates Living Space, has been appointed by Crawley Borough Council to deliver a ten year programme of housing repairs across the borough. Housing repairs. If wallpaper is affected, its best to remove it and treat the wall. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. You will need to register for an online housing account first before you let us know what needs doing.. For an emergency please see the contact details on our emergency repair page and do not use the online account.. Volunteers across Brent have teamed up to launch Queen Elizabeth II Platinum Jubilee Forest, becoming the boroughs first ever Miyawaki Forest of 650 trees at the heart of King Edwards VII Park. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos to the website. Southern Housing Group, Guinness Partnership and Clarion Housing have teamed up to launch the boroughs first community food pantry to combat food poverty, thanks to a contribution equal to 15,000 from leading housing repairs and maintenance provider, Wates Living Space. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme. Wates Living Space has been appointed to the Tower Hamlets Homes Block Refurbishment framework, a four-year pipeline of housing refurbishment works in East London. This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website. 1982 Crawley Borough Council election. The letter claims that 100 households arriving in Crawley without housing would cost 227,500 every month in temporary accommodation costs, but if the number rose to 2,000 it would cost the.

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