hue sync box no signal detected
We understand you are experiencing an issue using Philips Hue TV sync box with Apple TV and Dolby Vision. However, it just supports 60Hz inputs currently. I've tried to contact Apple Support with no sucess, also Dolby Vision doesn't have a customer support for this. The cable box should run thru the receiver. For that reason, you should always make sure that the WiFi signal reaching the system is strong. Roku sends signal to tv thru the Sync Box no problem, but the Hue Sync app shows no signal detected, thus no light effects. There is already the way of entertainment in our modern lives. So basically, the Hue Sync Box will connect to your router with Wi-Fi, and therefore it can see the Hue Bridge (which is also connected to the router). Yes (also tried different ports as well), *Cables used: Both RocketFish and Belkin listed above. Delete this folder. I'm currently running a standard HDMI 2.0 cable J jasonrabbit Standard Member Mar 25, 2021 #479 You also can turn off the 5ghz network to see if it works. (2 ways), Are Philips Hue Bulbs Bright Enough? Your TV connects to the output with a short HDMI cable included in the box. Tristan also has an academic background (in Math & Computer Science), and so he enjoys digging into the technical ways that smart home devices work. Improved the Hue sync box's ability to detect black bars on screen, enhancing generated light scripts Various CEC improvements August 20, 2020 Software version 1.5.3 Introduced native support for Harmony remotes Introduced a Wi-Fi status screen in the Hue Sync mobile app Improved letterboxing detection Improved automatic updates The Lifespan of Smart Plugs: Do They Have an Expiration Date? He has therefore loved seeing smart homes hit the mainstream. Over the last few months, users have reported that when Philips pushes new updates for either their Hue bridge or the Hue Sync app, their app will start disconnecting randomly from their bridge. Aug 25, 2020 7:50 PM in response to jdo_apple. Going to this page you will see the Hue Sync boxes that are available. Seems like after the last box update nothing is working it's been a while now. Any help appreciated. Yes but lights won't sync, *Connected to port 2 or 4 on phillips Hue? Surprisingly, some users also reported connection issues when they use the secondary HDMI port or indirect connections to their media systems. In the Hue sync mobile app, select an existing Entertainment area to use with the Hue sync box. It was the only thing that worked for me after hours of trying. Apple TV 4K only sends the standard 4K, in setup 4K dolby vision isnt an option. These problems vary from failing to connect all the way to connection timeouts, which are usually after a few hours of use. If you are unsure about installation, refer to the manual that came with your Hue sync box. Smart Home, Climate Control & Security Forum, Control Hue Sync Box with a Logitech Harmony remote - Hueblog.com, Please Help! It should display a wide range of folders for apps installed on your device. There are reports of the Hue Sync Box losing signal from the HDMI ports or losing connection to the Hue hub when its not used as the primary HDMI hub for your devices. They release a new version constantly, you can seehere. Let me give you the three possible scenarios that I can test: 1- The issue is that apple TV recognizes dolby vision only when the option on the Hue Sync app under advanced settings "Dolby Vision Enhanced Compatibility" is off. 5. Even video games they feel like theyd be too distracting. 2018-2023 Signify Holding. If the apps data files get messed up, the app can start having performance issues. Delete Appdata files, it will be repopulated. Use the Hue Sync mobile app to set your sync box to come on automatically or even switch input modes when it detects that your connected HDMI device powers on. I cant think of any big issues. What is different about the Apple product that it doesnt work? After doing that, heres how to do that on the three devices: Now that you have a better idea about the common issues with the software app, heres a quick look at some of the issues you might face when you connect to the physical box instead. Solution: Connect the Hue Sync Box to a Less Cluttered Singal The easiest solution to this problem is to reduce the congestion in the WiFi signal, which is usually common among 2.4 GHz connections and access points. The Hue Play Sync Box is a simple black box that plugs into a TV with an HDMI cable. I think almost everyone will like to watch movies, listen to music and play games. Yes I've tried everything you mentioned on your comment. Does Ring Now Offer 24/7 Recordings? Keep on reading to know more about these issues and how to fix them: First, lets start with the common problems you might encounter with the Hue Sync App. Hue Sync is split into 2 products including the Hue Sync App and the Philips Hue Sync box. Select your Wi-Fi network and tap Connect. Hue Bridge Simple setup Smart control Add up to 50 lights Control with your voice $59.99 Personalize with the app Use the Hue Sync mobile app to control your Hue sync box: change the intensity of the lights, adjust their brightness, and change the sync mode. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). The Hue Sync Box comes with 4 HDMI ports that allow you to directly connect all media devices, such as: Both systems are pretty solid and offer a decent level of plug n play intuitiveness. Troubleshooting Ecobee Server Communication Issues. I have mine set up the same but the sync box doesnt automatically start syncing this way and randomly stops working all the time.How did you set everything up in the software? This folder will have sub-folders for each application. It shows how bright the bulb can get at 2700 K (White bulbs) or 4000 K (White ambiance or White and color ambiance bulbs). Look for the HueSync folder and open the Cache folder inside it, then all the contents inside that folder, but dont remove the original folder itself. It has a power port (and an included power supply) along with four HDMI ports that are designed to accommodate . 2- Connecting directly to TV without using Hue Sync Box. At this point, we would recommend you to Contact Apple Support. 9. ShYnNoK. Your Hue Bridge should already be plugged in, connected to Wi-Fi, and added to your Hue app. Connectivity Issues With the New Hue Sync Products, One Final Check: Ensure Your PC/Mac Has A Good Internet Connection, Trouble Keeping the Hue Sync Box Connected, https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s, Philips Hue HDMI Sync box (https://www.youtube.com/watch?v=MGPAEPVd0Y0&t=92s), Having A Dedicated Wi-Fi Network For Your Smart Home Tech. Sony A95L QD-OLED, X95L MINI LED And Full BRAVIA Range For 2023 (In-Depth Interview). An example of data being processed may be a unique identifier stored in a cookie. I've got the Philips hue sync box and had an issue with 'not receiving a signal' with my Firestick. any proposed solutions on the community forums. Apps are complicated pieces of software. Use the Hue Sync mobile app and the Philips Hue Play HDMI Sync Box to get lights that dance, flash, dim, and brighten with the content on your TV screen. No response from them. How does this all work? If you need additional help setting up your Hue sync box, browse our FAQ or get in touch with Philips Hue Support. Here are a few of the most common issues with the Hue Sync app. The Hue Sync Box appears to have a trickier set of problems. Related Reading: Having A Dedicated Wi-Fi Network For Your Smart Home Tech. What if rolling back the upgrade doesnt do the trick? You can find some HueSync folders in your User\AppData folder (within both Roaming and Local subfolders) and delete them. all my movies 4k Hdr atmos are running through shield tv into Denon avr, ps4 into Denon, using the hdmi out 2 into sync box, nothing from sync box to tv. However, if you ever come across one, make sure that you follow this guide to diagnose and solve the problem with ease! Cmcruz32, User profile for user: I also would like to pair it with the new gradient light strip but currently priced at 180 Id rather wait to see if any offers come around. This is another one youve probably already guessed the solution for. It really adds to the experience and may reduce your eye fatigue. So you can reinstall your previous version and uninstall your current version easily. So it's the sync box that's got the problem, not the wifi. Can we ask, have you tried any other configurations? When that happens, the Hue Sync connection becomes impaired, which prevents the lights from functioning properly or even working at all. "@adamrzanek Thanks for letting us know, are you trying to get the Apple TV to wake up the Sync Box or the Sync Box to Wake up the Apple TV? 7. To connect your lighting system to the app, youll need to have the lights and the Hue Bridge installed in your house. The Philips Hue app is the most comprehensive way to control, organize, and customize your Philips Hue lights and accessories. Manage Settings No, but lights will sync, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz) Apple TV ALSO IDENTIFIES FREQUENCIES FOR DOLBY VISION ABOVE 30HZ, that my Tv doesn't support (40hz, 50hz, 60hz). Obviously the lights won't sync because the hue sync is not connected. Dont use the AP, just connect your Hue Sync Box to the WiFi router directly to see if it works. They release a new version constantly, you can see. I am using it daily here and like it a lot. Am I really this stupid I plug all my stuff into the box and all I get is 'no signal detected'. In other words, double click on the highlighted folder and then delete the contents of this folder (but do not delete the actual folder called huesync): If youre on a Mac, the process is a little different: Your PC or Mac based Hue Sync app will use your homes internet network to speak to your Hue Bridge (it will not use ZigBee): In other words, if your PC or Mac has a weak WiFi signal, it might struggle to properly sync the lights nearby because some of the commands between your computer and the Hue Bridge might fail to get through. Even if the connection dropped (and I'm not convinced, because everything else is fine), it . Other users have experienced problems with the app related to how it stores data on your PC. Can It Support Both?! Why cant we view Dolby Vision content when using the Denon receiver? The Hue Sync Box features Hue connectivity and four HDMI ports on the back of the device. The Hue Bridge doesnt offer Wi-Fi by itself, but it naturally does connect to your router (via Ethernet). I dont have either of those options visible in my Apple TV settings when Im told that I should. These are the main things under this set up: *Dolby Vision Enhanced Compability turned on (Hue Box)? Setting the input device (Roku) to 1080p resolution makes the system work. You can use them together or separately. By connect directly, I mean dont use a WiFi access point (which I explored in the previous paragraph). Now you can try to downgrade back to the previous version. Connect the Hue sync box to power and your TV. The easiest solution for this is to make sure that both the hub and app are getting proper internet speed. Is it possible to output Dolby Atmos and Dolby Vision? With the app installed, it will sample your video and music content and create a corresponding and immersive lighting display to match your content. Make sure Bluetooth is enabled on your mobile device. Scroll down and look for the button that says Clear Cache and Clear Data, then press and confirm. However for some users, they don't understand the charm in a practical moving watching experience. The Philips Hue Sync Box is a great way to make your TV content more immersive if you pair it with your existing Philips Hue lights or the Philips Hue Gradient Lightstrip. Your email address will not be published. Before attempting to solve that problem, you might want to re-update your app to restore the latest version since it wasnt the culprit. Users report issues with how the Hue Sync box connects to Wi-Fi and HDMI. Find the Hue Sync app folder and delete the data inside of that nested folder. Read More. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Save my name, email, and website in this browser for the next time I comment. Can Philips Hue Control Other Bulbs or Normal Lights. Learn more about brightness. I got the same issue. provided; every potential issue may involve several factors not detailed in the conversations This update also brings support for HDR content, including Dolby Vision and HDR10+ content. 2018-2023 Signify Holding. only. I have a WiFi access point in my garage without issue, but some devices struggle with access points for some reason. When it is dolby vision the TV shows the image either in HDR or HD (not Dolby Vision), *Dolby Vision works when 4k HDR is on with match content or at any Dolby Vision format? I am using a DisplayPort to HDMI cable. After downloading the app on your devices and creating a new entertainment area, youll need to connect it to your computer. Thick walls in old houses can also make getting a WiFi signal impossible in one corner of your home. This is a key point even though many of Philips Hues devices use ZigBee and not WiFI, the Hue Sync Box itself actually uses Wi-Fi to speak to your Hue Bridge (via your internet router, that is). There are many reasons why the WiFi signal strength can be weaker in certain locations and not others. Lots of users have reported that they have various issues with the Hue Sync Box. Philips Hue brings smart lighting to everyday homes. Apple TV 4K: No Dolby Vision If Connecter to Denon AVR. And the Hue Sync App allows your PC/Mac to control and sync your hue product. I was pretty disappointed with the play bars but now I've got the gradient strip I love it . All you need to do here is make sure that your Hue Sync Box either connects directly into your TV or into your Audio/Video receiver that then connects into your TV. After connecting everything correctly and even detecting the Philips Hue Bridge properly, I'm prompted to create an "entertainment space/room". Luckily, this problem is solved by removing the corrupted data that the app has stored on your computer or phone. Simply delete this folder and the app should repair itself. Press the button on the Hue Bridge. The Hue Sync Box actually speaks to the Hue Bridge with Wi-Fi, not ZigBee. Sync your smart lights to your on-screen TV content with the Philips Hue Play HDMI Sync Box. There is a power socket on the back, an HDMI output, a microUSB port, and four HDMI inputs. How to set up Philips Hue Play HDMI Sync Box - YouTube Get step-by-step instructions on setting up the Philips Hue Play HDMI Sync Box. Double-click the HueSync folder to open it, then delete all the contents inside that folder, but dont remove the original folder itself. *When a bulb displays "Up to" a certain number of lumens in its specifications, it displays the maximum lumen output of the bulb. Turn off 5ghz WiFi as it is just a short range connection (15 feet) and install the sync box and turn on the 5ghz WiFi. Required fields are marked *. New Updates Causes Connection Errors or Timeouts, Solution: Reinstall Previous Working Version, Solution: Remove the Cache Stored on the App, 1. This app is for both PC and Mac users (along with a smartphone app which links with your physical Hue Sync Box). But you can rollback the version if you dont want to wait. Enter the password for your Wi-Fi network when prompted. Theres another problem that has to do with how you set up your Hue Sync Box. You can uninstall the current version and reinstall the previous version if the Hue sync app on windows constantly disconnecting from the Hue bridge. Now I find it hard to believe that I could have the exact same issue on both a new box and my existing box. I have a 4K Apple TV and a Sonos Arc. However, it just supports 60Hz inputs currently. Scroll down and tap on "HomeKit". If you want to use the Hue app, you have to have a Hue bridge and Hue lighting in the room. I have also gone through some research and come to some conclusions. Is it not fast/strong enough for the color data to communicate properly between the Hue Bridge and the Sync Box? I am loving mine with the gradient strip as well. I am surprised that no one noticed this issue Aug 25, 2020 11:19 PM in response to ShYnNoK, Had the same problem with my Appletv 4K and phillips hdmi sync box. If you have used theHue Sync App, you may have some common issues with it. If possible, we would also recommend updating the Philips Hue TV sync box. By deleting the apps data, you can let the Philips Hue app regenerate its own data files. The consent submitted will only be used for data processing originating from this website. Press and hold the option key to reveal a Library folder. The Philips Hue Sync box allows your Hue products to sync with tv/movie shows on the TV. Does anyone use an Apple TV 4k and is it working? Open up "Settings" on your iOS device. From both Apple TV to Hue Sync and Hue Sync to TV, *Dolby Vision Formats available on Apple TV Video Format settings: 1080p (all frequencies), Dolby Vision 4k (30hz, 25hz, 24hz). My Hue Play HDMI Sync Box just won't work it says, 'signal not detected' on inputs with devices not 'no HDMI input detected" so I get nothing. User profile for user: I've also tried to reset my apple tv, reset my Hue Sync Box, change internet set up, update my TV firmware and no success. But the moment that it turns the settings to Dolby Vision, the Hue Lights Sync stops syncing. I bought a Hue Play Lightstrip that I mounted to the back of the monitor, and added a Hue Sync Box. What I've tried: new sync box with Apple TV 4k (reset the Apple TV) and Xbox One S no signal detected; two different sets of cables that worked before new high speed; no signal detected a Roku 4k plugged directly into the box; no signal detected. Smart TVs, laptops and iPads, and smartphones are all devices that can usually manage with a connection that occasionally blinks out. UPDATE: I was able to fix this issue thanks to @tweethue! Open the new finder window, then click Go. Ie. Surprisingly the earc still works this way as well and I can still get Atmos from the Xbox. Also please be sure to check out, Solution: Check Your Wifi Signal and Internet Speed, 2. 4K does not work, yet. JavaScript is disabled. Find the Hue Sync app folder and delete a data folder called the cache, or a folder located at: /Users/
hue sync box no signal detected