Information on decisions and rulings made by the Commissioner since 2013. Undertake analysis on a range of business process identification, modelling, Advise and create appealing advertising campaigns e.g. Some roles require you to be at least eighteen (18) years old. You then prepare a response in the form of a letter, email, memo, or briefing. Information on writing your cover letter, resume and answering targeted questions. You will work within the recruitment team, placing staff across our 27 hospitals, 11 multipurpose centres and 43 community health clinics. optimise business outcomes If offered, do a sample assessment before completing the formal assessment. Late applications may not be accepted. Contact email: jyostna.channamadhvuni@customerservice.nsw.gov.au. Join the Service NSW team of talented, passionate people. at $81475 base plus superannuation. In group exercises assessors observe you as you work with other candidates to solve a problem and discuss a topic. support@jobs.nsw.gov.au . Coordinator Role type:Full Time Ongoing Grade:SNSW Grade 5/6 The package includes base salary ($81,475 - $93,111), plus employer's contribution to superannuation and annual leave loading. Remuneration: $33.46 - $34.26 per hour plus superannuation. Our recruitment process is in line with the Government Sector Employment Act 2013. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to the Public Service Commission or its portfolio area, please go directly to the website of the relevant political party. Service NSW encourages applications from a diverse range of people and we're committed to practices that are fair and inclusive. make you a formal offer of employment (in writing). Candidates who are assessed as meeting the requirements for the role but aren't successful in their application may also be offered a place in recruitment pool for future vacancies. You may be trying to access this site from a secured browser on the server. More information about the NSW Public Service Commission. They are the next stage in the process after the job application. If you are successful in the recruitment process, we will contact you to confirm your position in the graduate pool for the relevant stream. A talent pool will be created for future ongoing and temporary roles and is valid for a period of up to 18 months. Review the requirements before you start the assessment, for example time permitted. The Leadership Academy delivers trusted leadership development programs that transform the individual and their teams to deliver benefits for the people of NSW. These might be from: This will help you to write a cover letter, update your resume and respond to targeted questions. providing coaching to a team member for a manager role. listed by When we invite you for an interview, we will also request contact details for your referees. Review the job advertisement and role description. How does the job fit with my values and standards? listed by for a dynamic Process Improvement Coordinator to join the team. 7. For the social work stream the activities are a structured interview and a role play. Transdev is one of Perth's largest bus operators, providing metropolitan bus services on behalf of Transperth. Yours may involve some or all of the below steps. Assessment processes are often different. 1. Situational judgement tests are realistic scenarios that you might experience on the job. Hunter New England Local Health District provides public health services to the Hunter, New England and Lower Mid-North Coast regions. Consider using a recruitment process flowchart to highlight the critical stages of recruitment and communicate important information. We have opportunities at senior, mid and junior levels. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351. Please note that if your application has progressed for the social work stream, as well as another stream, you will be required to complete two different assessment centres. Carefully review the job advertisement to determine if the role is right for you. These may include: We will tell you about the checks that apply to the job and we will ask you to consent to these checks before we do them. Applying for the Position. Do your research Jump online and read up on Transport for NSW. For enquiries relating to the role please contactAdriana Spoto via Adriana.Spoto@service.nsw.gov.au. Give an example of a situation where you provided services that were customer-focused. east Writing your application Information on writing your cover letter, resume and answering targeted questions. your capabilities, knowledge and experience compared to the successful candidate. show why you are a good fit for the agency and NSW Public Service. Recruitment is defined as a process that provides the organization with a pool of qualified job candidates from which to choose. Hunter New England Local Health District, Employment Type: Various Permanent and temporary opportunities. These help us to find out a bit more about your past performance and confirm your suitability for the job. The main types of assessments you will be asked to do may include interviews, psychological assessments, work samples and skills tests. Find out more by contacting SalaryPackagingPLUS! screening checks. Click here to see what we doTheRisk, efficient enhancements in operational efficiency, customer service, systems and Information for graduates with disability, Engineering Stream assessment centre dates: 1 September - 6 September 2022, Digital Stream assessment centre dates: 6 September - 14 September 2022, Social Work assessment centre dates: 14 September - 15 September 2022, Primary Stream assessment centre dates: 16 September - 30 September and 4 October to 17 October 2022, Legal Stream assessment centre dates: 16 September - 30 September and 4 October to 17 October 2022. Visit the successful in this role you will have:Experience in a similar role Strong communication, collaboration, and problem-solving providing coaching to a team member for a manager role. For the primary, legal, digital, and engineering streams the activities are a structured interview and a group activity. Position Classification: Admin Officer Level 4. Try to get a good nights sleep beforehand. customer service on behalf of the NSW Government and Occupational Assessment, Screening and Vaccination against Specific Diseases - this is a Category B position. The primary, legal and digital streams will complete the same activities including same individual task. Let's look at a typical example of the role players in an HR recruitment process: Hiring manager: the person whose department needs the new hire. Sydney, NSW, AU. business strategic plans.In this role, you will: Allow 2-3 hours to complete the entire application. Review your previous work (paid and volunteer) and study experiences. Work at TAFE NSW opportunities. They may be written or presented through video or audio format. Set aside time in your day to do the assessments so that: Find a quiet location away from distractions and disturbances. Some things that might help you get a job in the NSW Public Service in the future include: Ask for feedback. Complete and submit your application. 5.0 | 1 review. Biographies and information on our senior executives. Depending on the role and the size of the candidate pool, this stage may include an initial phone interview. 9217 4888 or . The NSW SES advertise positions on iWorkforNSW. assist with interview and other assessment techniques. Willing to work an average of 2 to 3 days per week (casual and part-time). Write your response with honesty and passion. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. . referee checks. dealing with a question or complaint for a customer service-focused job. Information on how to request adjustments to the application and assessment process if you need them. Stage 1: Online application In this stage you will be asked to provide information about your experience, interests, and education. Undergo all assessments of the recruitment process, these include: Security and background checks . While many employers are aware of their obligations, some may not be. We are committed to employment practices that are fair, responsive and inclusive. Our vision is to be aconnected, trusted and caring part of NSW communities. HNE Health employees may be eligible for a range of benefitssuch as allocated days off (ADO) for full time employees, long service leave, paid maternity leave, and salary packaging options including meal expenses. You will also be invited to book into a virtual assessment centre. Best practice employers give their managers and employees training about workplace privacy. Recruiting. Our agency is passionate about delivering first-class be ready to describe your interest in the role or in working for the agency or the NSW Public Service. Good cover letters use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. An effective assessment process uses multiple methods to collect objective evidence about capabilities, experience, knowledge and other essential requirements relevant to the role. Tell us about any adjustments you may need for the assessment process. . an interview. Submit your application by the advertised closing date and time. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Some of the key responsibilities include to: 1) Click here for the Position Description 2) Find out more about applying for this position For role-related queries or questions contact Charlotte Cunningham on charlotte.cunningham@health.nsw.gov.au or call (02) 4985 0617. Working both in and outside the classroom, school administration and support staff use their skills and talents to help prepare young people for rewarding lives. Know the law Before hiring a new employee, you need to make sure you know your rights and responsibilities. Explore the Navigating Recruitment e-learning program so you can confidently make ethical, merit-based recruitment and selection decisions. efficient enhancements in operational efficiency, customer service, systems and You will be based at our Corporate Office at Waratah Campus, Newcastle, the main hub for various departments, including Human Resources, Recruitment, Finance, Procurement and Work Health & Safety. For example: Describe a customer problem you identified. Undertake analysis on a range of business process identification, modelling, Most assessment activities are timed, and are likely to include reading from a computer screen or paper. More than 100,000 people work in or directly with NSW - Health, across 15 Local icts, NSW Health DistrAmbulance, NSW Health Pathology, Sydney . We are a diverse and inclusive employer and we strive to reflect the community we serve through our workforce. You may select up to two streams: primary and one degree-specific stream - legal, digital, social work or engineering. Melbourne is home to our Transdev Australasia shared services teams. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset. Role:Process Improvement Our recruitment processes help you to show how you are the person best suited to the job and the agency. After we review all applications, we will let you know if you will progress to the assessment stage. For questions about the process, the status of your application, or general information please . Maintenance Supervisor. When preparing your application, there are some key things we need to know about you. The following are especially helpful: Use the behavioural indicators to help you think of a relevant example of what you did in other jobs or contexts. Closing Date: Thursday, 16 March 2023at 9:59 am Sydney Time, Working at Department of Customer Service. The usual, apply through recruitment, phone interview, in person interview, referee check, offer. Whether you want to use your administration skills to become a school's Business Manager, work outside as a General Assistant, or care for your community in the . Includes key resources on the Government Employee Number (GEN), position coding automated tool (PCAT), the workforce dashboard and research scientist classification. You usually have a limited time to do the task. Provide a covering letter and resume (Resume not exceeding 5 pages) that details your experience and how you meet the capabilities of the role. Our diverse candidates will experience a fair and merit based recruitment process and we will make any adjustments needed, both in the recruitment process and on the job. If you don't receive a confirmation email, check your junk or spam folders. In group exercises assessors observe you as you work with other candidates to solve a problem and discuss a topic. We invite you to share examples of specific situations from your own experience including: We use more than one assessor in an interview to help us: We often use an extra 1-on-1 interview at the end of the process to help decide who is the right person for the job. You will be required to: complete all personal detail fields. Explain what attracted you to want to work for the NSW Government. You then prepare a response in the form of a letter, email, memo, or briefing. All rights reserved. Work sample exercises ask you to complete a piece of work that is typical of the day to day work you would complete on the job. Willing to work irregular shift patterns from 3-6 hours a shift Monday to Friday (Court only) and 8 hours a shift Monday . explain how youve shown your knowledge, skills, and abilities in a certain situation. Transdev proudly operated bus services for a third of Melbourne's bus network on behalf of Public Transport Victoria from 2013 - 2022. They may be written or presented through video or audio format. Enabling workplaces where everyone is valued and can participate. Are you a keen learner and thrive on always bettering your knowledge and skill set? The application process Read more about the application process for the 2023 NSW Government Graduate Program. You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. You must be an Australian Citizen, Permanent Resident or hold a visa that allows you work in Australia in an ongoing role. education qualification check (for nominated roles), credit check and / or bankruptcy check (for nominated roles). calibrated against core values of passion, teamwork, and accountability to Great news, the Recruitment Beyond NSW Program supports qualified teachers to gain approval to teach and ongoing full-time employment with the NSW Department of Education in regional and high-demand schools. a range of business processes identification, modelling, analysis, design and Click Here to access the Role Description. The same applies if you are a recruitment agent. contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au. Now, for the exciting part - the start of your new career in NSW Government! Read the question to identify the information you need to give us, looking for key words. customer service on behalf of the NSW Government and To answer this type of question you should: Use the STAR method to structure your work examples by explaining the Situation, Task, Action and Result. Trade Assistant to work at Port Botany or Waverley bus depots. If offered, do a sample assessment before completing the formal assessment. Candidates involved in a NSW government recruitment process have an interest in information which informed the decision making and candidate selection processes in relation to that recruitment. Monthly RDO, 5 weeks annual leave and free travel pass. Think about what we are looking for in asking this question. steps and track your progress throughout the recruitment process. Includes the Capability Framework Stocktake Report and State of the Sector agency survey. Includes information on the GSE Act, Rules and Regulations and guidelines followed by the PSC in utilising the Commissioners power. Use full sentences, check your spelling and grammar and stay within the word limit. 2. Think about what you did in other jobs and your achievements. Select the 'Apply Online' button. create a profile to search or apply for jobs on the www.iworkfor.nsw.gov.au websites; and/or apply for a job advertised on the www.iworkfor.nsw.gov.au websites. Give yourself the best opportunity to show how you suit the job. 2. Includes the NSW Government Graduate program, recruitment and selection guide, NSW Public Service talent pools, assignments, transfers and secondment guides, onboarding and exiting information, and the NSW Aboriginal internships program. presentations or written exercises. confirming your right to work in Australia. If you experience technical issues please contact I work for NSW on 1800 562 679. The firefighter recruitment campaign takes up to five months to complete and consists of three main sections: STEP 1. Our digital services team employs over 500 designers, engineers and product managers. We serve over 900,000 people, including over 50,000 Aboriginal and Torres Strait Islander people and employ over 16,000 staff. Focus on how your knowledge, skills, and abilities match those needed for the job. It could also encourage employees to keep their information up to date and discuss any issues with you or their managers. Copyright 2015 NSW Public Service Commission. Your application should include responses to the targeted questions and your resume / CV. Capability Application Toolto prepare for the recruitment process by accessing Stages in the recruitment process Stage 1 - Application Carefully review the job advertisement to determine if the role is right for you. Insights and analytics into the public sector workforce. The wider team is collaborative and social, with frequent catch-ups including Morning Teas, Lawn Bowls and BBQ picnics! Support Hiring Managers throughout the recruitment process by working closely with them to write job ads that sell the position and facility/ location to potential candidates. If you miss out on the job, we encourage you to keep looking and applying. Focus on providing specific and clear responses. You may also be able to attach a resume (no more than five pages) and cover letter (no more than one page) to your application as separate files. In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. Recruitment Support Officers work Monday to Friday during business hours from 8am to 4.30pm (hours will vary if part time).. A guide to support senior leaders with organisational strategy. The recruitment and selection guide is designed to help recruiters and hiring managers in the NSW Public Service to design consistent and equitable recruitment processes to: enable candidates to perform at their best Inclusive recruitment . Once you've submitted an application with us, there are a series of steps we follow to ensure we get the right talent on board. As such, they may be at risk of unintentionally discriminating in the recruitment process. service check (for current NSW Government employees). If this is the case, we will make this clear in the job advertisement. Medical assessment Service NSW was set up in 2013 as a one-stop shop for NSW Government services. If you have any further questions you can contact the Recruitment team on recruitment@ses.nsw.gov.au. If you apply for employment in NSW Health through the NSW Health Career Portals and Recruitment system you will be asked to create a personal profile and provide personal information, which may include your name, address, contact details, professional registration details and details about your qualifications and credentials. Do you have a passion for anything and everything to do with technology? Its worth contacting them at this point to: We need to do screening checks to confirm certain things about you. Use the framework to create roles, recruit roles, manage performance, develop capability, career planning or workforce planning. Identify the hiring need. We have a range of roles available from customer service through to client relationship management and information technology. Other assessments vary depending on the job and what is being assessed. Test your computer equipment before you start. In a role play exercise, you are asked to react and work through a work situation that mirrors job-relevant scenarios. Information for NSW Health immunisation providers, Your Room - Information about alcohol and other drugs, Preconception, maternity, and child and family health, Interpreting/translating and multicultural health services, Centre for Medicinal Cannabis Research and Innovation, Policy directives, guidelines and information bulletins, Government Information Public Access Act (GIPA). This is likely to involve: We generally use a staged assessment approach when: This means completing assessment tasks, one at a time over 1 to 2 weeks. This will help you understand your many employer obligations, including tax and superannuation. The Department of Customer Service (DCS) is a great place to work! Graduates receive a competitive salary, study support and a permanent role upon completion of the program. let them know you have progressed through the assessments. Each subject area includes practical guidance, tools and examples to help improve the way you find, assess and select the best people. Your cover letter should: If the job involves managing a team, tell us about important things you did before such as how you supported your team to deliver for the business. processes to support business operation Information for graduates with disability, a cover letter detailing why you are right for the job, an up-to-date resume listing your work experience and other relevant information. Department of Customer Service. Applying for a role in the NSW public sector might seem like a long process, but these resources are designed to help you at each stage of the process. (BPM) to ensure effective governance and best practice processes and principles Do you want a job with a purpose and love helping people? Well also provide your assessment results to your employing agency to support your development. Our recruitment processes generally include 7 stages, from application, to employment offer and talent pooling. A targeted question on capabilities asks you to describe how you used your knowledge, skills, and abilities in a certain situation. We use at least 3 different assessments to help you to show you can do the job and use 2 main approaches to structure our assessment processes. There are known benefits to policy, service design and service delivery when a workforces composition reflects the community it serves. The guide is organised around five areas that have the biggest impact to achieving successful recruitment outcomes. Relate your passions and interests to what the job offers you. Assessments allow you to show how your knowledge, skills and abilities suit the job. NSW Department of Education's Graduate Recruitment Program (GRP) at any time during your final two semesters of study. businessobjectives and Review your previous work (paid and volunteer) and study experiences. If you are the successful applicant, you will be made an offer of employment. About the role: The Business Improvement team at Service NSW are?currently looking Prepare your answers in advance and practise out loud how you'd respond. Each test measures something different according to the scenarios they contain. What you need keyword (s) or job reference ID job categories you're interested in agencies you'd like to work for Remember communication skills are important for all jobs. Includes the performance development framework, the managing for performance program, and the talent review framework. Copyright 2015 NSW Public Service Commission. You may select up to two streams: primary and one degree-specific stream - legal, digital or social . Position Classification:Administration Officer Level 4 Remuneration: $66, 338 - $67, 937 per annum + Superannuation + Salary packaging Hours Per Week:38 Requisition ID:REQ381575. We are looking for casual staff who are flexible with their working hours, able to work at any of our libraries and who can be called upon at short notice. Cognitive ability assessments measure your potential and ability to solve work-related problems and learn new job knowledge. Interviews will include behaviour-based questions designed to enable candidates to demonstrate how they've successfully applied the focus capabilities of the role in their previous work or studies. Support business to develop process models, relevant documentation and training Candidates will not progress if they do not compare as well against other candidates. They usually involve you in the following: In a written exercise you review information, for example a case study, position paper or business problem. The Public Service Commission acknowledges the Gadigal people of the Eora Nation, the traditional custodians of the land on which our office stands. Applying for a position with NSW SES: All applications will need to be submitted . You will be asked to accept the offer online. Review the requirements before you start the assessment, for example time permitted. A background in retail sales is also highly regarded. Our recruitment process. Assessment centres will be held in September and early October. business strategic plans. Copyright 2015 NSW Public Service Commission. For enquiries relating to recruitment please You should prepare a succinct application demonstrating why you believe you are the best person for the role. is specific to the job you are applying for. Not being fully vaccinated (or providing proof of vaccination) where it is required may result in an offer of employment being withdrawn.

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