Do not book a roundtrip flight only to use the return portion. Travel documents may be subject to certain conditions and/or restrictions such as, but not limited to, being nonrefundable, non-date-changeable, and subject to cancellation and/or amendment fees. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. We are happy to advocate for a refund if your flight was cancelled, however, we are bound by the airline's policy. Always free! When assisting with an international travel booking, we will assume that all travellers on the booking have a valid passport. Student universe uses tripmate for their insurance policies and they're a complete scam. Final payment is due 60 days prior to the tour start date. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. Most Popular. In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. Log in to get the phone number and call our agents, who will help you book over the phone. DONT BUY REFUND POLICIES. When booking accommodation you will receive a reference number and a booking confirmation email from StudentUniverse on behalf of the accommodation provider. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. When you Log in or Sign up, ensure you do so with the traveler's info. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). First, they do not have a refund option. Make sure there are enough seats remaining for your party and let everyone go through the checkout process. Any errors in names, dates, or timings on your documentation will be your responsibility if not reported at the time of booking. No need to worry, your credit will still live in My Wallet. I have questions about baggage. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Yes, same airline. Enjoy the discount! We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Some countries have reopened borders to international travelers, with guidelines or restrictions. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. All prices are subject to availability and can be withdrawn or varied without notice. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. You can still book with StudentUniverse. Advertised prices may be limited to travel within specified dates. We will advise you of the amount of the deposit and date for final payment at the time of your booking. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Minimum stay and maximum stay rules apply to return and multi-stop flights. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. Fulfillment of a request cannot be guaranteed. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. In short: better safe than sorry, you should get a COVID test before you travel somewhere by plane. If a pricing correction affects your pending order, we will offer you the opportunity to keep your booking at the correct price, or we will cancel your pending order without penalty. Have I signed up before? StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. There are a few exceptions that must be booked on the phone with our agents. Some tickets also may have multiple airlines. We offer exclusive student flight discounts that can't be found anywhere else and offer steeper flight and travel deals when we know students want to travel. No. When you book with us we will look after you until you arrive home safely from your travels. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. On the ticket, they have a link to go to the website of the airline. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. If your flight has been canceled by the airline, we will be happy to submit a request to the airline on your behalf for a refund. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. We strive to make sure your travel arrangements are satisfactory. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Log in to your account on our website and go to My Wallet to view your credit. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). StudentUniverse is not an insurance company. Please be advised that there are compulsory pre-registration requirements for their visa waiver programs. Conditions can change rapidly in a country at any time. In addition, StudentUniverse has its own cancellation policies and rules to which you also agree: Cancellation received 60 days or more before departure of first product to depart in relevant booking: Deposit to be held. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. Prices are per person and inclusive of tax unless otherwise indicated. Sometimes airlines provide us with fares we cannot display online, even to our members. Please refer to the existing refund policies and tuition and fee information which apply under normal circumstances as the following only apply to current COVID-19 and other campus closure concerns. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. We will message those requirements to you (if there are any) prior to you making any purchase. If payment is not received from the issuer for any reason, you agree to pay us all amounts due immediately on demand. Sign up for sale alerts, email-only discounts, travel inspiration and more. LAST UPDATED: March 3rd, 2023. Refund Policy. Bottom Line. All rights reserved. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Please reconfirm your flights at least 24 hours prior to departure. you will be asked to show the childs full unabridged birth certificate. One-way fares to non-US destinations can require special visas. Such terms and conditions may be disclosed by use of hypertext links. You should also confirm departure times for each onward flight. Verify your student status to purchase exclusive student fares. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. They may change due to air traffic control restrictions, weather conditions or operational requirements. in Student Universe coupons 10% OFF COUPON CODE 10% Off w/ Promo Code Shop Studentuniverse.com and receive 10% discount on your total order with code at checkout. If your ticket was on two separate airlines, youll have a partial credit for both of the airlines. It includes a Dispute Resolution clause under which certain disputes must be decided by an arbitrator and without a judge or a jury trial. Studentuniverse Refund Policy Coupon Code can be found at this link. You will need to input your traveling companions' details before entering your credit card information. Your travel credit and expiration date can be found in My Wallet. https://travel.state.gov/content/travel.html, www.libertytravel.com/flights/baggage-fees.jsp, https://www.studentuniverse.com/about-us/privacy-notice. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. Change rules and fees can vary tremendously. All travellers must have a valid passport for any international travel and many countries require at least six months validity from the date of return. If you arrive late for a flight according to the airline's check-in requirements, or miss a flight, for ANY reason you will lose the total value of your ticket. You also can't split it between multiple flights. On occasion, refunds of payments for these services are justified, pertaining to non-use, equipment failure, or related reason. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. We aim to provide you with an amazing travel experience. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. However, sometimes the deal may not be available for all dates or to/from all airports. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. Many times the airline shown on your ticket is not the airline you actually booked your ticket with (i.e. If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. At the time, most countries haven't announced a vaccination requirement. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. Travel documents cannot be transferred to another person to use. You must not make any booking unless you understand and agree with these Booking Conditions. Travel insurance is recommended for all bookings. Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code But ATOL protection does not apply to all travel and travel services. Please travel responsibly and take into account all local health guidelines and restrictions in both your home city and the destination youre considering visiting before traveling. Dollars? Please check your airline's policy to see if you might be eligible for a refund. If you do not see a travel credit and believe you have one, please give us a call to confirm. Our Privacy Policy, which you agree may be updated from time to time in our sole discretion, is available for viewing at https://www.studentuniverse.com/about-us/privacy-notice. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. A flight disappearing from your account typically means that the airline has cancelled it. In the event of schedule changes, failure to reconfirm any sector of your itinerary may result in you needing to purchase a new flight. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. Transport and accommodation providers have differing cancellation policies and rules. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Please ask us to confirm what protection may apply to your booking. Any provision (or part of any provision) of these terms and conditions which is invalid in any jurisdiction is invalid in that jurisdiction to that extent, without invalidating or affecting the remaining provisions (or part provision) of this agreement or the validity of that provision in any other jurisdiction. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Please understand that travel service providers may not be able to accommodate every request. Regardless of the situation, we have to stick to airline policy. If your flight is eligible to receive frequent flyer rewards, you can make sure you get proper credit in one of two ways. Basic Economy . StudentUniverse is not responsible for providing you with this information. Any booking you make will be with the relevant travel service provider and not StudentUniverse. Please see our Contact Us page for info specific to COVID-19 / Coronavirus. Occasionally a travel service provider may have to make changes to your original booking. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. Please be aware that overseas safety and hygiene standards are often lower than in the UK. You can view any fees associated with canceling your ticket under the My Trips section of your account. Your travel credit can be found in My Wallet. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Never miss a flight (deal) again Standards and ratings may vary between countries, as well as between providers. The lead-named traveller must provide written notification. Yes! Travelers are responsible for ensuring that they have all necessary travel documents and visas. Yes, and this depends on the airline's policy. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. These policies and rules are binding on you, so be sure to review them before purchase. You must contact your airline directly and or visit its website for specific information regarding these guidelines and/or any additional fees. The short answer is no. Am I eligible to purchase a ticket? Please confirm which airline your credit is with by visiting My Wallet. The cards that we accept may vary based on the supplier (some airlines don't accept certain cards as payment options). However, ***** policy allows rescheduling of your flights until September 2023. These policies and rules are binding on you, so be sure to review them before purchase. How do I change or cancel my flight ticket? StudentUniverse UK has got you covered. Maybe. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. These terms were last updated on 17 September 2018. If you want to cancel or change your flight and you know and agree to your airline's policy, you can do so yourself by going to the "My Trips" page and following the prompts. We strive to resolve any dispute amicably. If we can't resolve your complaint, go to abta.com to use ABTA's simple procedure. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. If the reason for your cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges from your travel insurer. Bad. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. I had leave revoked in the military and had to cancel my trip. StudentUniverse AU has got you covered. Travelers are responsible for ensuring that they have all necessary travel documents and visas. A contract on the terms set out in these Booking Conditions will exist as soon as we issue a confirmation email to you. StudentUniverse empowers young adults to experience the world with discount travel. comments . We advise travellers to retain sufficient local currency to meet these charges. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf. Travel for less and live for more with deals, contests and more. Become a FREE member to access our exclusive student travel discounts. Eligibility, Joining, and Website Information. Wherever in the world you want to fly, StudentUniverse AU can help you get there for less. Ticket holders must have current student or academic/teaching staff identification and/or proof of age with them when travelling. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Please check that your passport is valid for 6 months or longer than your intended travel time. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. Any request for changes to be made must be in writing from the leadnamed traveller who made the booking. Beginning October 1, 2021, if you plan to use your state-issued ID or license to fly within the U.S., it is your responsibility to make sure it is REAL ID compliant. Any changes to the carrier after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). It is your responsibility to check the USA Government Travel advisories for your intended destination at https://travel.state.gov/content/travel.html. Airlines have been updating their policies regularly as the situation is changing. You must comply with local government regulations. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. That depends on a variety of factors, including the Covid case levels in your home and in the destination, your personal health and comfort levels, the restrictions of your home country and destinations and other factors. Please ensure you read the credit details and then give us a call when youre ready to book. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. If you do not, for any reason, any refundable amounts will be forfeited to the airline. Most airline tickets do allow changes for a fee, plus any difference in fare. 1 et seq., and administered by the American Arbitration Association under its Consumer Rules. Search for the total number in your party and log in (or Sign up) as yourself. Since we incur costs in cancelling your travel arrangements, you will need to pay our administration charge of 125 per person per booking (or such other amount specified in your travel documents). , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. And ICYMI, you dont have to be a student to book on StudentUniverse! Save your details for a quick and easy checkout process. Generally, we will only disclose your personal information to these overseas recipients in connection with facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. Your order constitutes an offer to buy a product. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. Details of these rights are published at EU airports and are also available from your airline. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. These include: In these instances, you would need to contact us for help completing your booking. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. To ensure you are seated next to each other you can either contact us via email or chat with an agent. Airlines may deny boarding without the proper identification. StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! You should be aware that costs could increase closer to the departure date. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. payment or sold at an inclusive or total price: (a) transport (b) That depends on the airline policy. It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. Please note, your ticket may still be subject to StudentUniverse cancellation fees as per the penalties listed under the rules of your ticket. 5 months later I am still trying to get my $900 back from this scam. You may be denied entry onto your carrier and/or entry upon arrival at your destination, or be required to self-quarantine at your destination and upon your return to the United States. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts not listed will not be ATOL protected. If the credit card is declined, you guarantee that you will settle any amounts owing to StudentUniverse immediately by money order or payment in cash. You are solely responsible for any such fees as well. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). . However, StudentUniverse and its affiliates, parent company, employees, shareholders, subsidiaries, affiliates, officers, directors, successors, agents, and assigns do not own or operate any entity that provides goods and services for your travel, including, without limitation, lodging facilities, airline, vessel, motor coach, or other transportation companies, guides or guide services, local ground operators, providers or organizers of optional excursions, food service providers, etc. If your airline is offering refunds, we can advocate for a refund on your behalf. We can also offer you ABTAs scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. A refund must never exceed the original payment amount. We are not obliged to accept your order and may, at our discretion, decline the order. are beginning to reopen to travelers who have been vaccinated. Specified hotels may offer student discounts. To verify your current enrollment status we may need to contact your university or college. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. Youll be able to use it on StudentUniverse, for flights operated by that airline. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). Please refer to your airlines policy for more details on when your credit has to be used by. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. If we have arranged a package for you and you are prevented from taking your travel arrangements you may make a request to transfer those arrangements to another individual. In some cases, failure to present required vaccination documentation (e.g. To find the change rules for your flight ticket, look under the My Trips section of your account. Maybe. :). You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements.

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