The Better Business Bureau is an extraordinary method for checking the legitimacy of an organization. After a lengthy and compelling presentation given by Jose Luis Hernandez and Patricio Muldowney, my wife and I agreed to purchase a membership. They request upfront fees for their services from the get-go. . Hello I was scammed too. They had already charged my credit card for the deposit. #5. I wish I had done some research about them. Get Rid of Timeshare Without Ruining Credit? Has anyone had succes contacting a lawyer or another company to get out of their timeshare? This website exists because there are so many businesses just like Mexican Timeshare Solutions, and we wanted to make it easier for you to locate extra alternatives. I was specifically told I was not buying a timeshare. this triggered my PTSD. We did not buy the all-inclusive. Sunset Solutions Group 3911 Litchfield Dr, Waxhaw, North Carolina, United States, 28173-7180. . Sunset Group is a family-owned timeshare developer. Unfortunately, the company has been the subject of several class-action lawsuits in recent years involving allegations of fraud and breach of contract. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are as essential for the working of basic functionalities of the website. Sunset Group is headquartered in Miami, Florida, and appears to be owned by RCI the largest timeshare company globally. I specifically told the sales manager that I might not meet the 7 day cancellation by mail by the time I returned home on Friday being weekend, he gave me a number to call for cancellation by Saturday/Sunday which I did. These same complaints can be found all over the internet on various forums and review websites. Things like, you must be a married couple, must bring a credit card, must stay for the whole presentation. After multiple attempts to rectify the situation we escalated our complaint to PROFECO as well as registering our complaint with econsumer.gov. email: gatorpachris@hotmail.com, just got a call from them..there number is [protected] and the manager is named nelson..they were offering an 80% off on my wife for a vacation..good thing my wife is not at home and i'm the one who answered there call..i turned them down telling them that i can't decide yet and i need to talk to my wife..the guy is a filipino..i knew that cause i too am a filipino and he keeps on talking filipino dialect when he knew that i'm from the philippines..when he knew that i can't decide, he abruptly put the phone down..and because i feel bad of what he did, i tried to open my computer to see there website and file a complain on there customer service..but this is what i saw..a lot of complain and soon i realize that good thing i didn't fall for this scam..thank you all for posting this..you did really help a lot..just a simple advice, see more details before you decide..they are good, very good..but too good to be true..(Mr. J from California). you paid 22 275, how many weeks and were you non the platimun plan? Two of the biggest to watch out for are up-front fees, or on the other hand cold calls from a company you never gave your info to. There sat another lady who showed us where our hotel was for the week and gave us a map of the area. Sunset Riviera Maya One of the world's premier ecotourism destinations, Riviera Maya has 80 miles of pristine beaches, world-famous coral reefs and fascinating Mayan treasures. The lawsuit also claimed that Sunset Group uses high-pressure sales tactics, and that people were not given enough time to read the contract before being asked to sign it. If you are seeking to get out of Sunset Group timeshare, checking on their website and getting in touch with customer service is the first place youd want to start. How to Cancel Hyatt Residence Club Timeshare? Sunset World Resorts & Vacation Experiences review: sunset group / fraud and dishonest. We have tried many times now to practice their "Buy Back" option which was promised to us on their presentation when we purchased. If youre stuck in a Sunset Group timeshare contract, youre not alone. They did honor the initial agreement and pay for the SUV rental, and our transportation to and from the resort. However, according to a past lawsuit filed by the Welk Resort, here it is mentioned the company would charge fees of $5,000 or more for their services. How To Get Out of a Grand Solmar Timeshare? At that point though I had caught them in so many lies and fraudulent claims that I just kept saying NO NO NO. That said, until there is any official news of a class action lawsuit, we would encourage you to seek out alternative routes to getting compensated for the time and money youve invested in your timeshare with Sunset Group. Never spoke to them before. If they try to weasel their way out of using one, that should be an immediate cause for concern. We were being scammed and taken advantage of financially. Unfortunately, the stay there started off with a sales pitch to upgrade to this destination. I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. We purchased the membership in 2008 for Tres Rios cancun and went to the resort for the first time this year. Its not uncommon for people to feel like they were misled or deceived during the purchase process, and this can lead to a lawsuit. If youre now regretting your purchase, there are a few things you should know. politicians or family members who had lost by virtue of a judgment handed down in a proceeding or in whose The Federal Trade Commission cautions owners each year that the main justification for timeshare exit scams is paying up-front expenses. I asked to take the contract home to have a lawyer review and if OK I would mail them a check and signed documents. however we only have 1 contract unsuspecting guests need to be aware of the fact that the resorts are ruthless and when confronted they refuse to respond so you cannot get any further in your complaints. I would very much like to escalate this and would be willing to be part of a class action suit, but I don't know where to go from here. The contract also says a sale or transfer may take "60 days to a year and even that is not guaranteed." This case was filed in Manatee County Courts, Manatee County Courthouse located in Manatee, Florida. However since it was our last day there, when we got back the very next day I called to cancel the contract upgrade as was my right according to - THE EARLY TERMINATION OF THE CONTRACT paragraph in our contract. As multiple issues became apparent with our contract, we referred back to pages 5-6 regarding clauses 12, 13 and 14 that paraphrased states "Failure on the part of the "Promoter" to provide the service means the penalty is then that the "Promoter" is obliged to reimburse all amounts paid by the "Member" for the undelivered services. I insisted on reading a sample contract under the guise of, if I like it I'll sign. If there is an Action Lawsuit going on some one please contact me thank you. www.sunsetscam.com Now there is no mention in any part of the contract of any reactivation fee, "so how could this be legal" I asked and he told me that it was there policy. I kept writing down there numbers and showing them how they provided no value compared to what we pay just by renting. so we just put down a deposit and told that we have 5 days to cancel. The family-owned Sunset Group operates timeshares in Mexico, with properties centrally located in Cancun and Riviera Maya. We recommend you contact your timeshare company before working with a timeshare exit company. These cookies do not store any personal information. - Tom D. We purchased our Sunset Fisherman's timeshare 10 years ago, my daughter and son-in-law also bought when we did. 1. We strive to be the trusted resource you can count on in the most important . This enticed us to purchase since we have tried to sell this timeshare in the U.S. with no success. While assessing an agreement, watch out for any irregularities, as they might highlight a scam. Unfortunately we used to enjoy going to Mexico many times in the past but now we will never go to Mexico or buy anything that is made there. How to Cancel Royal Holiday Club Timeshare? The lawsuit was seeking refunds for all people who had purchased a Sunset Group timeshare. I purchased a travel program through Sandos Playacar at Royal Elite Timeshare Resort in Playa del Carmen last March and I requested to cancel within the 5 day grace period but they still have not refunded my down payment of over $9000 US dollars. I became suspicious these series of complaints of others. We wanna fight them too because we dont want to lose our $4, 000, Ley Federal de Proteccin al Consumidor (texto consolidado publicado en el Diario Oficial de la Federacin el 25 de junio de 2018) These lawsuits allege that the company uses deceptive sales practices, makes it difficult to cancel contracts, and misrepresented the terms of the timeshare agreement. Of course after trying for almost 2 years, we have been constantly been given the " not interested at this time" respond. Always do your own due diligence and research any company youre considering doing business with. My husband and I were scammed also. Sunset Groups ratings and reviews reflect all of these issues and complaints. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. Weigh the pros and cons carefully before making a decision. If youre set on going the DIY route, know that it will likely be a long and difficult process. They fed us a nice lunch, we toured 2 very nice resorts, were served free alcoholic beverages and then it all began. The first offer to purchase was around 68 thousand dollars. We have the same story as you. Guess what? They presented a vacation package that was so outrageously priced for two people our age that we felt quite certain that we could just turn this down and be on our way. After signing all of the paperwork, they did return to us our $40 deposit that we had paid at the airport as well as the cab fare of $24 that they promised. I actually thought we had a decent price, and wanted the deal to work. The city's lawsuit against BPREP 8500 LLC claims that despite the City Council's affirmation of Keho's decision, AKA has continued to rent suites in its 110-unit West Tower for . If there is somesort of class action please count me in. You can research this more easily by reading ratings and reviews of the timeshare exit company in question online . I can't begin to tell what a horrible experience it was. Are you surprised, you shouldn't be. We kept telling them that we had some place to go and were late and we needed to leave. While staying at the all-inclusive hotel we booked in cash only cost about $1000 for the whole week for the two of us. Have you been able to get any resolution? This seemed very odd since they did purchase this timeshare from us, then sold it back to us for one dollar. For example, you could sell your timeshare privately on a resale website. Something else to remember is that anything that sounds unrealistic most likely is. Unfortunately, we couldnt find anything on the internet about an active lawsuit against the Sunset Group. The whole thing is a rip off as far as I can tell and very stressful for anyone. I have a duplicate copy of that . Travel & Vacations. We would caution against working with Mexican Timeshare Solutions, as they have been known to scam people who are already taken advantage of by Sunset Group. I was directed to a lady at a counter where I could pay our cab fare there. We sent in the documents and waited for closure. When I asked who is really the travel agency that I am paying to, they were vague about it. They said they cannot do business via phone, fax, or email. Many customers on different message boards, that were unsatisfied with Sunset Groupsuch as ComplaintsBoard and RedWeekwere approached by a timeshare exit company called Mexican Timeshare Solutions. The 90 minute presentation took 6 hours and they tag teamed 3 sales people on us trying to wear us down. I am sure this will cause them to threaten a law suit and other tactics. What are the process you did? If you have any questions or would like help cancelling your Sunset Group timeshares, please dont hesitate to reach out to us. - sunsetsales@sunset.com.mx. to justify the additional $480 added to the $9, 815.00 balance. items we already possessed in the terms of the contract e originally had. Another issue I noted in all the complaints was the Sunset Group's constant changing of names, addresses, phone numbers, emails and web site addresses and the inability of the victims to contact them. They offer via text Ocean Spa Hotel and Laguna Suites and Spa under the website: www.sunsetworldresorts.com. but this timeshare by Royal Elite/Sandos. I have been in touch with people there and they say they are working the process but it takes time. Hi! As a result of this failure, we have not been able to exercise the membership privileges promised to us. Average Cost to Get Out of Your Timeshare? It does not say what "services" are. If your timeshare developer is involved in a class-action lawsuit, sometimes you may be able to join in. Necessary cookies are absolutely essential for the website to function properly. This will surely increase the credibility of your complaint. They are Unethical, dishonest and should be put out of business. You can find these complaints online on different forums and review websites. This person was useless and was very dishonest in her statements to us. Despite the fact that Sunset Group timeshare exit scams exist, it is still possible to find a reputable company with a track record of success in freeing consumers from their contracts. Several other lawsuits have been filed against Sunset Group, alleging similar tactics, as well as fraud and misrepresentation. We followed the terms of the contract termination clause (13) as written in the contract. Sunset World Resorts & Vacation Experiences review: Sunset World Resorts & Vacation Experiences - Terrible company. Make sure to do your research on any company youre considering working withcheck their reviews and make sure theyre properly accredited. How To Get Out of a Timeshare with Grandview Las Vegas? This scammers has to stop. In some cases, your timeshare developer may offer an official exit program. After all, they claimed it only went up in value and I was willing to agree in-writing to sell it back to them AT-COST if I ever decided I didn't want it. Sunset Solutions Group Response Apr 23, 2020. They said that they needed some business write offs for their firm. A high rating with the BBB and very few complaints ( hopefully none at all), The company has been around for multiple years, An actual office address instead of just a PO box. The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. in our case we were threatened with original contract items to be removed by Sunset head office if we did not buy into the real estate group of the resort. Cant wait for a law suit. Sunset World Resorts & Vacation Experiences. When I did not take the bite, she texted that she needed to sell at least 7 of these to supplement her income! Some people have been successful using this method. Upon arriving back home we entered our house all to find out that the air conditioning unit had broken and that it would now have to be replaced. I want to complaint with PROFECO about this, and get my money back, We are unfortunately on the same boat as everyone else. And after that, the sales agent called me and he said that their legal department will not issue a refund so I need to keep the contract. They showed us 1 great looking room, but would not allow us to randomly select an empty room in the building to check. You can imagine that I that point I knew something was wrong with this and I was dealing with cons. There have been several class-action lawsuits filed against Sunset Group in recent years. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. BEWARE this is a scam. We couldn't get reservations 9 months in advance. They promise you everything and deliver NOTHING! Her "closer" finally agreed to text me the details. Customer service contacts and company information. if it was a scam there would not be more than 20, 000 happy members of this group, it is not a scam, you have to use correctly your opttions and the ones who do so, have an amazing expirience with their purchase. Records of municipal courts and justice courts are housed here also. Reading further into the many pages of documents that we had signed off on we find out that the plan had to be cancelled within 5 business days. The case status is Pending - Other Pending. Sunset Group refuses to comply with Mexican law and refund my money, in January 2023 I stayed at one of their resorts (Ocean Spa Resort, Cancun) as part of our vacation deal we had to go to a sales presentation at one of their nicer resorts. The second most common complaint is that Sunset Group uses high-pressure sales tactics. Sunset World Resorts & Vacation Experiences - Sunset Fishermans Village Time Share - Rip-Off. If there is a lawsuit please let me know, I was a victim too. Most of these are negative, with common complaints about high-pressure sales tactics, misrepresentation by salespeople, and difficulty cancelling contracts. What should we do? This effectively nullifies the contract. We did not find any evidence of an official exit program with Sunset Group, but most timeshare companies do have such programs set up. Many people believe that these properties are wonderful and perfect for a holiday, but soon realize they made a mistake in purchasing from this company. Don't let them get away with it! Let the truth be known! She added that the package is a great value, that it is transferable, and has no expiration date. The last thing you want is to hand over your hard-earned money to a scammer. It does not guarantee you any actual access to a room for any amount of time. And every deal included the $1000 per week maintenance fee and $99/perday/person to come to the resort which is no deal considering that is 2x the amount I pay by NOT being a member of the club. And because of these dissatisfied customers, several lawsuits have been filed against the company alleging breach of contract, fraud, negligence, and deceptive trade practices. If you regret purchasing your Sunset Group timeshare contract, youre not the only one. He said they will process my deposit refund. . http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/ We also use third-party cookies that help us analyze and understand how you use this website. 7. Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. After signing the contract they offered to move us from the place we were staying in Playa into their resort for free to finish off our vacation. There are no reviews yet. You dont have to go through the process alone there are people who can help you cancel your contract for a fee. Timeshare vendors often encourage people to go to a timeshare sales presentation by offering incredible prizes if they stay the entire presentation. This was again was a bad mistake. It does not guarantee any level of quality of the room. Therefore we are being charged a higher maintenance fee and receiving a lesser accommodation exchange with RCI. Janet in Vancouver. Search. In the event that something in the arrangement is not exactly right, explore what the genuine arrangement is to determine if its truly advantageous for you. Share your photos and videos with others to prove the truth of your words. If youre researching timeshare exit companies, you should be aware that there are some red flags to look out for. This turned out to be a Big Mistake! I wrote them and informed them that they were in breach of our contract - for failure to honor refund policy stated in the contract and for undisclosed or unsubstantiated charges, not mention in contract and for service never received. That proved to me they were lying about the value of the "product". I got a call for a Jose Aguirre, who said he represented the Corporate Membership Services and the legal department. There are other, more trustworthy organizations out there that can assist you with dropping your timeshare contract. Beware! I said I'll keep an open mind. Lie #3. After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. How to Get Out of a Sheraton Vistana Timeshare? My answer was that "the maintenance fee guaranteed they got paid to provide quality, not that I actually would get it." I was in suspense. You dont need to go through the process alone our company is here to help! As the caller went on and on about this great deal, I googled them and page after page there were sites, like this, exploiting them for what they are. Thanks! 4. How To Get Out of a Hilton Grand Vacations Timeshare? Any updates on this? I live in Australia. Jan 06, 2019 4:36 pm EST. While its difficult to track down data on the best way to get rid of a Sunset Group timeshare, you do have choices. please ask me how: maintenancefee@sunset.com.mx". (By the way when we returned to Fisherman's the next year, no improvements to the property were noticed) We paid our timeshare off and now just see the maintenance fees increasing every year. www.sunsetscam.com Eventually got the price down to something we thought we could actually afford. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in bait and switch tactics. Responding to a Complaint or Petition. The Utah State Archives is the repository for many judicial/court records, including the Utah State Supreme Court and many county district courts. "You get a detailed email after paying for the package, there will be a link where you can make your payment". has a reference to a class action law suit filed in 2017 Possibly the attorney General also! We are rather disgusted with Sunset and would like to chat with any/all about this. As weve stated, most timeshare companies do have exit programs set up its in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. Another thing to keep in mind is that anything that sounds too good to be true probably is. Business Profile Sunset Group Travel Club Contact Information 13611 s Dixie Hwy Ste 109 Miami, FL 33176-7262 Email this Business (908) 964-5967 Customer Complaints 18 complaints closed in. I politely declined the offer. Instead of waiting around thinking the solution will present itself to you. How to Get Rid of Garza Blanca Timeshare ? Please we nees help. Some of them even claim that they can help you with dropping your timeshare regardless of what the case might be. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Were happy to help in any way we can. Sunset World/Pura Vida Lifestyles Premier Cancun Vacations, Cancun Travel Unlimited,Sunset Group, PURA VIDA, club sunset cancun, sunset group, sunset royal Enticing people to buy a ripoff vacation packages, took my money $1625.00 for a membership, can't even access the website PURAVIDALifestyles, took upon themselves to terminate my membership . this is a site in teh USA who says they files a case. Walking Away From Timeshare Maintenance Fees - Is It Smart? Can You Get Rid of an Escondido Towers Timeshare? The first was to continue with the upgrade - which we did not want. The first offer to purchase was around 68 thousand dollars. Mexicans are Mexicans they have no scruple and actually enjoy ripping hard working people off that they dont have to work hard they are all scammers and probably in some type of Mexican Mafia. I am about to cease my payments after being on a freeze and mulitple letters on not wanting it / not affording it any more. Author of the review. We accepted the second option. When I pressured them about a guarantee regarding the quality of the room and services they completely balked. If youre thinking about purchasing a Sunset Group timeshare, you should be aware of all of these complaints and issues. Sunset World Resorts & Vacation Experiences - Contract, Sunset World Resorts & Vacation Experiences - Membership, Sunset World Resorts & Vacation Experiences - Fraudulent Sales Pitches!!!! Be sure to document everything and consult an attorney if you have any questions along the way. Here are a couple tips that can assist you when selecting an organization that is respectable and will not scam you: The only companies we recommend you work with are the ones that offer escrow, so you dont need to pay them until theyve effectively assisted you with getting rid of your timeshare. When I got home, I wasn't satisfied with their reviews and some clauses in the information packet, I quickly called the number given to me for early termination & membership cancellation.I made hundreds of call for 3-4 days to both USA &outside the country numbers before I was able to get through and was finally able to express my concern to one of their top managers & request to cancel via phone as directed by the sales /tour officer. they will admit that trading your private residency with someone else costs $189 each time. 5. MyTimeshareExitReviews.com is not a law firm or has any affiliation with a law firm. Search Close. The complaint has been investigated and resolved to the customers satisfaction. Beware, Sunset World Resorts & Vacation Experiences - timeshare fraud, Sunset World Resorts & Vacation Experiences - Royal sunset timeshare scam, Sunset World Resorts & Vacation Experiences reviews & complaints. I am sorry they stole your money, scammed you, but am glad that you are warning people, like me. You also have the option to opt-out of these cookies. Although this may save you money and hassle, many times these negotiation services are very expensive and there is no guarantee they will be able to help you. They have an office in Miami - which they do business from there. It's a lie. There are so many complaints, is a class action lawsuit possible? They still refused to let me leave with a copy of the unsigned contract to review with an attorney. How to Get Out of a Capital Vacations Timeshare? But I had to say NO about a thousand times and really dig into them for details to essentially prove to them that they are rip off artists. If a hurricane destroys the building, there is no required repair or fix. As we mentioned countless times before, escrow can be very beneficial. If your developer doesnt offer an exit program, you still have other options for getting out of your contract and moving on with your life. Thanks. Something is really off. i wonder is there is a law firm willing to undertake one? zillayh@gmail.com, We are also victims of Sunset Group. If youre interested in finding a timeshare exit company that wont scam you, take a look at our homepage.

Chicago Fire Department Award Ribbons, This Service Is Only Available In Hosted Azure Devops, Kim Hill Husband Nz, Articles S